Frequently Asked Questions
It's obvious to have questions. Don't worry, we've got you covered! (more…)Read more
It's obvious to have questions. Don't worry, we've got you covered! (more…)Read more
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Controller at email@example.com. This inbox is actively monitored and managed so that we can deliver swift replies to any queries in relation to your data and the new legislation.
We are a controller of your information which means that we are responsible for looking after it. We will use your personal data fairly, lawfully and in a transparent manner, and in accordance with the Data Protection Laws.
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Controller at firstname.lastname@example.org. This inbox is actively monitored and managed so that we can deliver swift replies to any queries in relation to your data and the new legislation.
If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact our team by email: email@example.com
This policy applies to any personal data that we collect about you when you:
We collect information so that we can provide the best possible experience when you utilise our Products/Services. Much of what you likely consider personal data is collected directly from you when:
(1) Contacting us through our web forms in relation to our services. (name, email address, address, phone number.)
(2) Contacting us through our website chat tool.
(3) Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
(4) Access details to third-party accounts including Blacknight, Google, WordPress, Tidio, Mouseflow, LinkTree and other web analytics tools; social networks like Pinterest, Instagram, Facebook, TikTok, YouTube, LinkedIn, and Twitter.
Contact forms & email links
Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors. Instead, the data will be collated into an email and sent to us using SSL, meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp which provides us with email marketing services. We consider MailChimp to be a third-party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Often, much of the data collected is aggregated or statistical data about how individuals interact with our website and getting in contact with us, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent). This includes tools like Google Products, Mailchimp, Tidio, Blacknight, Hootsuite.
Communicating with you. We may contact you directly regarding products or services you have enquired about from us. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org.
Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our web pages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our web pages and other websites. Our third-party partners may use technologies such as cookies to gather information about such activities and/or and/or personal data for personalization of ads, in order to provide you with advertising based on your browsing activities and interests, and to measure advertising effectiveness.
See Google’s Privacy & Terms site to be informed about how Google will use your personal data when you give consent on our site
This information was last updated on 30/05/2023.
These cookies are necessary to the core functionality of our website and some of its features. These are the cookies that are stored when, for instance but not limited to, you log into our site. Your consent as a user is not required for these, however should you wish to block or remove these cookies, you may do so yourself on your device/ browser/ identifier. Please note that this might also mean that certain areas of our site might not perform as expected.
You may disable this cookie, however we will not be able to save your preferences. This means that every time you visit the website, you will need to enable and disable them should you wish to do so.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
Scroll down to enable additional cookies
Third Party Cookies
These cookies are used to enhance the performance and functionality of our websites but are non-essential to their use. However, without these cookies, certain functionality (for instance, videos but not limited to) may become unavailable.
Third-party accounts include Blacknight, Google products, WordPress & Tidio Chat.
Analytics services include Google Analytics, Mouseflow, LinkTree and Hootsuite. These cookies collect information that can help us understand how our websites are being used. This information can also be used to measure effectiveness in our marketing campaigns or to offer a personalised site experience for you.
Social networks cookies are used to enable you to share our website’s content through third-party social networks and other websites including Pinterest, Instagram, Facebook, TikTok, YouTube, LinkedIn, Twitter.
Remarketing Services: Google Ads, Facebook, Instagram and Pinterest Remarketing services to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network, or an ad on Facebook. They prevent the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases select advertisements that are based on your interests.
-Session cookies: These allow our site to link your action during a particular browsing session. Once you exit the site or close the browser, these cookies will not be retained on your device.
-Performance cookies: These help us identify how many users visit our site daily, weekly or monthly; how users move around on the site by browsing through different sections; pages visited; technology (device/ browser/ identifier) used. This helps us improve the site performance.
-Functionality cookies: These are used when a user returns to our site. This enables us to personalise the content for you. For instance: The area that you’re based in.
Don’t consent to cookies? Don’t worry.
With Cookie Preferences, you can consent to our use of the non-essential cookies when you are prompted to do so when you visit the site. You may withdraw your consent at any point should you have a change of mind by blocking the cookies on your browser/ device settings.
Please bear in mind that you may withdraw consent or block cookies at any time however that may result in the site not performing as desired.
If you have any further questions, comments or need some more information on cookies, you may email us at: email@example.com
Any changes to this policy shall be reflected on this section. Please check-in regularly to stay updated.
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