Who are we?

    In this privacy and cookies policy, the terms “we”, “our”, and “us” are used to refer to Profile Developments under the brands The Palladio Door Collection and The Avant Garde Collection.

    We are a controller of your information which means that we are responsible for looking after it. We will use your personal data fairly, lawfully and in a transparent manner, and in accordance with the Data Protection Laws.

    Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

    If at any time you have questions about our practices or any of your rights described below, you may reach our Data Controller at privacy@profiledevelopments.com.  This inbox is actively monitored and managed so that we can deliver swift replies to any queries in relation to your data and the new legislation.

    How do we use your data?

    Profile Developments values your privacy and is committed to protecting your privacy. It is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations to you under The Data Protection Act 2018. This privacy policy outlines how Profile Developments will use, store and share your personal data, and supplements any regulations in this regard.

    If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact our team by email: privacy@profiledevelopments.com 

    This policy applies to any personal data that we collect about you when you:

    • visit our website: www.palladiodoorcollection.com/uk/
    • create an account on our website;
    • sign-up to become our installer;
    • sign-up on our social media forms;
    • submit a lead using our door designer tool;
    • request information from us;
    • request brochures or other materials from our website;
    • contact us directly;
    • provide your details to us at a trade show;
    • leave a review for our website and social media purposes;
    • participate/ win in one of our e-campaigns/ contests;
    • apply for a job with us; and
    • supply goods and/or services to us.

    What information do we collect?

    We collect information so that we can provide the best possible experience when you utilise our Products/Services.  Much of what you likely consider personal data is collected directly from you when:

    (1)  Contacting us through our web forms in relation to our services. (name, email address, address, phone number.)

    (2)  Contacting us through our website chat tool.

    (3)  Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.

    (4) Access details to third-party accounts including Blacknight, Google, WordPress, Tidio, Mouseflow, LinkTree and other web analytics tools; social networks like Pinterest, Instagram, Facebook, TikTok, YouTube, LinkedIn, and Twitter.

                                                                             Contact forms & email links

    Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors. Instead, the data will be collated into an email and sent to us using SSL, meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

    Email Newsletter sign up

    If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp which provides us with email marketing services. We consider MailChimp to be a third-party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

    However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance.  These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

    If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

    While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.

    Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services.

    Remarketing Services

    This website uses Google Ads/ Facebook/ Instagram/ Pinterest/ Twitter/ TikTok/ LinkedIn remarketing services to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site on the Google Display Network, or an ad on Facebook. Third-party vendors, like those mentioned here, use cookies to serve ads based on someone’s past visits to the palladiodoorcollection.com/uk4/ website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

    Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

    How do we utilise information?

    We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

    Often, much of the data collected is aggregated or statistical data about how individuals interact with our website and getting in contact with us, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

    Sharing with trusted third parties.

    We do not, and will not, sell any of your personal data to any third party – including your name, address, email address. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

    We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent). This includes tools like Google Products, Mailchimp, Tidio, Blacknight, Hootsuite.

    Communicating with you. We may contact you directly regarding products or services you have enquired about from us. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

    • Email
    • Telephone calls
    • Social network inboxes

    If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at privacy@profiledevelopments.com.

    Website analytics.  We use multiple web analytics tools provided by service partners such as Google Analytics, to collect information about how you interact with our website including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (e.g Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy.

    Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our web pages, and other websites, and based on the products you currently own.  These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our web pages and other websites.  Our third-party partners may use technologies such as cookies to gather information about such activities and/or and/or personal data for personalization of ads, in order to provide you with advertising based on your browsing activities and interests, and to measure advertising effectiveness.

    Third-party websites.  Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit.

    See Google’s Privacy & Terms site to be informed about how Google will use your personal data when you give consent on our site.

    This page was last updated on 22/07/2024.