Who are we?
In this privacy and cookies policy, the terms “we”, “our”, and “us” are used to refer to Profile Developments under the brands The Palladio Door Collection and The Avant Garde Collection.
We are a controller of your information which means that we are responsible for looking after it. We will use your personal data fairly, lawfully and in a transparent manner, and in accordance with the Data Protection Laws.
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Controller at email@example.com. This inbox is actively monitored and managed so that we can deliver swift replies to any queries in relation to your data and the new legislation.
How do we use your data?
If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact our team by email: firstname.lastname@example.org
This policy applies to any personal data that we collect about you when you:
- visit our website: www.palladiodoorcollection.com/uk/
- create an account on our website;
- sign-up to become our installer;
- submit a lead using our door designer tool;
- request information from us;
- request brochures or other materials from our website;
- contact us directly;
- provide your details to us at a trade show;
- participate in one of our e-campaigns/ contests;
- apply for a job with us; and
- supply goods and/or services to us.
What information do we collect?
We collect information so that we can provide the best possible experience when you utilise our Products/Services. Much of what you likely consider personal data is collected directly from you when:
(1) Contacting us through our web forms in relation to our services. (name, email address, address, phone number.)
(2) Contacting us through our website chat tool.
(3) Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
(4) Access details to third-party accounts including Blacknight, Google, WordPress, Zendesk Chat, Mouseflow and other web analytics tools; social networks like Pinterest, Instagram, Facebook, TikTok, YouTube, LinkedIn, and Twitter.
Contact forms & email links
Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors. Instead, the data will be collated into an email and sent to us using SSL, meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
Email Newsletter sign up
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp which provides us with email marketing services. We consider MailChimp to be a third-party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
How do we utilise information?
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Often, much of the data collected is aggregated or statistical data about how individuals interact with our website and getting in contact with us, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted third parties.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent). This includes tools like Google Products, Mailchimp, Zendesk Chat, Blacknight, Hootsuite.
Communicating with you. We may contact you directly regarding products or services you have enquired about from us. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
- Telephone calls
- Social network inboxes
If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at email@example.com.
Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our web pages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our web pages and other websites. Our third-party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based on your browsing activities and interests, and to measure advertising effectiveness.
This page was last updated on 22/06/2022.