Frequently Asked Questions
It’s obvious to have questions. Don’t worry, we’ve got you covered!
What is a composite door?
A composite door is an exterior door made from a multitude of materials, instead of a single material such as wood or uPVC.
How long do composite doors usually last?
Composite doors are extremely durable. Palladio doors, for instance, are backed with a 12-year manufacturing guarantee as well as are virtually indestructible and require very low maintenance.
What is the difference between an installer, a supplier and a reseller?
We understand it can be confusing! The words installers, suppliers and resellers are often used interchangeably. They are our customers and we sell our doors only through them. An installer is someone who installs the door for the homeowner whereas a supplier/ reseller might simply sell the door to them.
How is a Palladio door different compared to an ordinary composite door?
Palladio doors are the most superior composite doors available in the Irish & the UK marketplaces. Our best in class manufacturing facility in Ireland is at the forefront of the composite door market in terms of technology, skills & processes. We have been in business for 40+ years.
Our doors come with a 12-year manufacturing guarantee. Our new range of stainless steel door furniture is backed with a 5-year anti-corrosion guarantee. We also offer a 5-year warranty on our glazing.
Palladio doors, unlike ordinary composite doors, do not warp or rust. Plus, our doors are highly energy-efficient, meaning lower electricity bills; extremely secure and come with a renolit foil finish, meaning that they don’t need to be painted. Our doors have a unique monocoque structure filled with a PUREX0 core and reinforced with 65mm of fibreglass resulting in incomparable strength and resistance.
To know more, visit the About Us section.
How many styles/ colours are available?
There are 31+ Palladio and 10 Avant Garde door styles, either range available in 16 colours (Total 19 colours) To know more, visit our Gallery.
How do I know which style would suit my home?
We understand how difficult it can be when it comes to choosing the right door for your home. Worry not, our door designer has you covered. This free online tool can help you design your dream door by simply selecting the styles and type you’d like to see on a picture of your house. Alternatively, you can also download our brochure here.
For instance, I like the Chartwell Green in Dublin style. How do I go about it?
That’s great. If you’ve finalised a style and a colour, please select the option of forwarding your details to a local supplier on the door designer and we will get back to you as soon as we can.
Will the installer come up to my house to measure the door?
Once you get in touch with the installer, they will arrange a time that would suit you for the initial survey of the door. They'll brief you on what to expect.
Can I buy the door furniture separately?
Our new stainless steel door furniture comes with a 5-year anti-corrosion warranty. Get in touch with us here to know how to order the door furniture separately.
How long does the entire process take?
Once you’ve picked a design using our door designer or have browsed through the brochure, your chosen supplier will visit you for the initial survey and give you a quote. Our current lead time in production is 3 weeks, though this could differ. The installation will then depend on the installer's availability- they would be able to advise better.
Why do some suppliers offer a 10-year guarantee?
At The Palladio Door Collection, we’re so confident of our doors that we offer a 12-year manufacturing guarantee and a 5-year anti-corrosion warranty on stainless steel door furniture. However, as we don’t sell directly to homeowners, the guarantee differs from supplier to supplier.
How can I get a colour sample?
You could email us here or contact us through our social media/ chat tool.
What is the minimum and maximum door size?
Page 64 of our brochure mentions our minimum and maximum door specifications.
Can you provide me with a U-value?
Palladio doors are highly energy-efficient. You can read more here.
Do you offer finance plans?
We are the manufacturers of the doors and deal with door trade only. It might be best to discuss this with your local Palladio door installer.
What should I do if I encounter an issue with the door? Who is responsible for upholding the warranty?
As you purchase your Palladio door through an installer, they are the holder of your guarantee. Should you encounter any issues with your door, they will need to be reported directly to your installer.
If required, your installer will be able to contact us for assistance in rectifying any issues.
What if my chosen supplier goes out of business?
That would be unfortunate! It rarely does happen however if it does, do let us know via email here and we’ll get back to you promptly.
I’m dissatisfied. What next?
We’re sorry to hear that! At The Palladio Door Collection, customer satisfaction is our utmost priority. However, we understand there can be times when your desired product differs from your expectations. In that case, let us know via email and we’ll act promptly.
Can't find what you are looking for? Or want to know more about our doors?
We'd love to hear from you either way! Get in touch with us today and see what can we do for you:
Or through the chat tool at the bottom corner of our website.
We are the manufacturers of the doors and deal with door trade only. If you could let us know via our chat tool or email where you are based, we could provide you with a local installer's details whom you could contact for a quote.
When we say that the customer is the king, it is not an empty platitude- we mean it. Here is a sample video of Catherine's journey of ordering a Palladio door. Catherine is a homeowner just like yourself, based in Co.Westmeath, who won our hearts with her witty entry (and faulty door) in our Summer 2023 Door Giveaway across Ireland & The United Kingdom.
She brought home a Chartwell Green Palermo door of her dreams and here’s what the journey looked like:
Do you sell directly to the public? Are there any showrooms where I can view the doors?
As mentioned, we deal with door trade only. Let us know where you are based so that we could either pass on your details to your local Palladio installer if you wish, or provide you with their details.